Diane Morgan, Executive Housekeeper at Stobo Castle talks about her experience of working alongside Shortridge to service their 52-bedroom luxury hotel in the beautiful Scottish Borders countryside.
“Stobo and Shortridge – the 2 Ss of our team. I think of Shortridge as part of our extended Stobo family. I can call the team anytime and they’re always able to help. This makes my role stress free.
“The service which we were receiving from our previous commercial laundry supplier didn’t match the standard which we strive to deliver at Stobo Castle. We were always having problems with the numbers of rejects. My colleague, Fee and I did our research, and our first impression of Shortridge Laundry was excellent – the tailored service was what we needed. We’ve now been with Shortridge for 18 years, I think that speaks volumes.
The people and the product
“Susan Peat, the general manager at Shortridge Dumfries and her team are amazing. We’ve built such an amazing rapport over the past 18 years. If we ever need help, then I know who to call – I can rely on Shortridge to save the day if we ever have a problem with stock.
“Recently we were installing new laundry machines in our spa and Shortridge supported us for a week by washing our towels. This was outside their normal remit, but it helped us enormously.
“The quality of the product is exceptional. The level of rejects is the lowest I’ve seen in my 22 years at Stobo. Shortridge services our 52 residential bedrooms – that’s 560 pieces of linen each day, from bath towels, bathmats, gowns and bed linen, including our 100% Egyptian cotton bed linen in our Deluxe rooms, and napkins from our restaurant.
“The whole team is so supportive, from the delivery drivers to Susan, Ann and Shirley. I’ve visited the Shortridge facility in Dumfries which was such an eye opener. I hadn’t appreciated the scale of the operation, but it gave me valuable insight into the process that every piece of linen goes through and the care that is taken at each stage – it’s remarkable!
Going the extra mile
“Everyone at Shortridge goes the extra mile and any issues are resolved quickly and efficiently which is so important in our industry as our guests deserve the best possible experience. Our relationship with Shortridge is the best we’ve had with any supplier. My life and my role are made so much easier knowing that the team are at the end of the phone.”
Proud to support Stobo
Susan Peat, General Manager at Shortridge Dumfries commented: “The team at Stobo Castle are a pleasure to work with, they are professional, passionate, and extremely hardworking. Diane, Fee and the wider housekeeping team are such lovely people who are always striving to provide the best experience for their guests. We work in partnership to deliver an exceptional service and exceptional linen.
The senior management team has a very hands on, proactive approach. It’s a family business that cares. The whole team works hard to maintain the well deserved, award winning, reputation as Scotland’s only destination spa.
There’s a lot of synergy between our values and those of Stobo – we work collaboratively to make things better, help each other and share knowledge. We’re all working together to achieve the same end goal – to be the best we can be. We are extremely proud to work with Stobo Castle.”
To find out more about how we can help provide exceptional laundry to your hotel, B&B or restaurant, contact the Shortridge team. We service the North of England and Central Scotland.